Social Media & the Consumer: How to Handle Negative Feedback

Discussion in 'Social Networking' started by Samuel, Feb 6, 2012.

  1. Samuel

    Samuel
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    The only thing worse than deleting comments would be to respond defensively and thus initiating a battle with the audience. I highly recommend not deleting negative feedback unless it’s an extreme circumstance such as inappropriate language or lewd comments. Why?[​IMG]

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